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Insights

Evidence, not opinions.

Short, sourced notes on organization design and performance systems. Every number and quote is checked against its original source.

FeaturedLinkedIn post · Performance management

You measure performance. do you manage it?

They have a management problem. They measure performance once a year, file the ratings, and wonder why nothing changes. Measurement tells you the score. Management changes it. The 5 differences are in the image. Save it

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Evidence notes

Performance systems

62% of the variation in ratings comes from the rater, not the person rated.

Scullen, Mount & Goff, 2000
Organization design

“All organizations are perfectly designed to get the results they get.”

Arthur Jones
Change management

The “70% of change fails” figure has no valid evidence behind it.

Hughes, 2011
Performance systems

“A bad system will beat a good person every time.”

W. Edwards Deming, 1993
Organization design

A manager with 8 direct reports has 1,080 possible working relationships to manage.

V. A. Graicunas, 1933
Performance systems

“When a measure becomes a target, it ceases to be a good measure.”

Goodhart’s Law, as worded by Marilyn Strathern, 1997

Start with Measure

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