Performance line · Performance management
The Touchstone
Assessment centers, competency matrices and 360
The problem
Promotion and development decisions rely on opinion; there is no shared definition of what “good” looks like.
Scope
In scope
Competency framework and matrix by level; assessment center design; 360-degree instrument and reports; assessor training.
Out of scope
Psychometric testing licenses; executive coaching.
Standard deliverables
- Competency framework and matrix
- Assessment center exercises and rating guides
- 360-degree instrument and report template
- Assessor training and calibration
Client inputs
Strategy and values; role profiles for the target levels; assessors’ time for training and calibration.
Durations are indicative working estimates for a company of about 500–1,500 employees. The proposal fixes the plan for each client.